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When it comes to Las Vegas everyone has their opinions about hotels, casinos and restaurants.
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For the latest comments about hotels & motels, see below. Click on the name for more information.
Date Visited: 08/10 - Undecided
This was the 6th and last time we will stay ay NYNY. We are always offered free nights based on our play, this year was no different. We could only stay Tues thru Fri. this year. We were not offered any upgrades upon arrival to an unfilled hotel and when we asked for an upgrade we were told we were not elegible for one. I'm sure we can find a hotel that appreciates our loyalty. This hotel was fun at one time but with MGM's money woes they are pushing the Aria and neglecting their other properties. On the other hand the majority of the staff is friendly and willing to go the extra mile for you. That's the only thing that saves this hotel.
<jscotto983 -at- aol.com> - Tampa FL USA - Added 09/08/06 - [64.12.116.***] Report This Comment
Date Visited: 08/10 - Good Visit
Stayed in a Celebrity Spa Suite. Very nice room and very nice spa tub. Beds and pillows were very nice. Service was very good. View was not great from our room on the 16th floor. Throughly enjoyed the pool, spa, and fitness center. Pearl was our favorite resturant at the MGM. Did not have much luck at the casino, but overall an excellent facility. Also walk to the parking garage was not as bad as we anticipated.
<incaviglia29 -at- live.com> - USA - Added 08/27/10 - [76.0.68***] Report This Comment
Date Visited: 08/10 - Bad Visit
I Hated this place, when we arrived the rooms were not cleaned at all and the you woulod think that there would be more than two attendants at the front desk for check in. I had a non smoking roon and it smelled like smoke and the TV was like 15 in. The water in the shower was not hot and was luke warm. To top it all off we didnt have water the last night of our stay, I told the front desk and i was told someone would come up in the hour and nobody came. The Location is not good at all because its away from everything at the end of the strip. I WOULD NOT RECOMMEND THIS HOTEL UNLESS YOU ARE IN DIRE STRAITS. I WILL NEVER STAY HERE AGAIN
<mclaurinemc74 -at- hotmail.com> - Pasadena CA USA - Added 08/22/10 - [71.156.36***] Report This Comment
Date Visited: 08/10 - Undecided
Stayed at the Stratosphere for two nights. My room did not have a working TV or room service menu. No big deal, maintenance promptly fixed the TV and brought me a new menu. Called room service early the first morning only to be told that the hotel no longer offered the certain breakfast items listed on the menu and that if I wanted breakfast I would have to order the expensive ($30.00) entree. That did not sit well with me.
Also, I found most of the staff to be cold and unfriendly, specifically the bar staff. In particular, the bartenders at the bar closest to the main entry (where you walk into the hotel) were very curt. Everyone in our party commented on how unfriendly and rude they were. What’s more, no matter how friendly we were to them or how much we tipped them, we got poor customer service. They gave the impression that they were unhappy employees.
As for the gambling, the slots were tight. Never saw anyone win anything.
In all fairness the hotel room was very clean and quiet. Impressive, considering the price. Also, the shops are nicely located. If you need anything at all, food, shopping and so on, you only have to take a short escalator ride up and you have everything you need.
Overall, I am undecided as to whether I would stay at the hotel again. If I ever do I will save my gambling and drinking for another casino.
<flysafely -at- gmail.com> - USA - Added 08/21/10 - [71.227.136***] Report This Comment
Date Visited: 08/10 - Good Visit
Had a good stay here! Last time I was in Vegas, we stayed at the Stratosphere. This hotel has alot more charm, and was more fun! The only "complaints" I have are that it was hot in the back part of the casino, and the waitresses were not always friendly enough for me. Sure the place is old, but that's part of it's charm! How much time do you spend in your room anyway? Our room was clean and in fairly good shape.(2nd floor) The value was great, and I will return to this casino/hotel next time for sure!
<zigzaggirl -at- hotmail.com> - Bethany OK USA - Added 08/20/10 - [70.241.246***] Report This Comment
Date Visited: 08/10
I would not stay at this hotel ever again, and can only tell you to think twice before booking with any Harrah's property-
My outdated room with worn out stained carpet also had a very large ugly visible stain on the ceiling in the bathroom. On the last night when I was getting ready for dinner out with friends - while sitting on the 'throne', brown water dripped down on my head and back. I looked up to see the ceiling was bulging like a balloon of water. The brown water was most likely sewage from an overflowing toilet in the room above us. I called the hotel operator who sent a plumber. The plumber said he had to move us to another room. This would have made us late for our dinner reservations with friends so I said we'd have to deal with moving us when we got back from dinner. A few hours later, we came back from dinner and I went immediately to front desk. The plumber had not notified the desk of bathroom disaster. Front desk clerk did not care about the sewage, nor the mess, nor the hassle that their hotel's negligence in maintaining their property caused us. The hotel manager would only offer us a $25 voucher for dinner, which was pointless - We had already eaten and It was close to 10pm, on our last night, we had to check out by 4am that morning to catch flight. When the bellhop moved us to a new room I told him to tell the rude front desk clerk how bad the bathroom was, the clerk said it was "no big deal".
Just unbelievable rude uncaring staff. I'm left with an overwhelming dislike for this disaster of an accommodation. If your reading this - and are thinking about staying here don't!
By the way - what kind of stupid hotel closes their pool at 7pm?
<lhomenick -at- hotmail.com> - Winnipeg Canada - Added 08/17/10 - [24.77.223.***] Report This Comment
Date Visited: 08/10 - Good Visit
casino visit only. actually won a little. played the slots over 1 hour and never saw a cocktail girl. nuff said. i went back to the nugget. i dont know about food or rooms but casino service always tells the tale.
Bump.
Stayed this time and found the rooms good and the staff friendly.
Great comps through Boyd. Drinks came fast, the casino was good to me, the cafe was good and reasonable. I like the connection to MSS. EZ to get to the best buffet downtown. Just a short trip to the room for a nap. Always clean.
Yes........I will be back anytime Boyd asks me.
BUMP.......another visit and another great time. The staff is great.
Clean room. Great food all around. Gaming average.
<pachislo53 -at- yahoo.com> - Pleasant Hill MO USA - Added 11/13/04 - [71.1.104.***] Report This Comment
Date Visited: 03/10 - Good Visit
I stayed for four nights in March of 2010.
Positives:
1. Centrally located in the center of the strip within walking distance of other casinos and places to eat.
2. Good service staff: Beverage servers,majority of the time. Slot attendents, housekeeping and check in/check out. Helps to be a Diamond status player.
3.Quitetness of room and hallway.
4.In house entertainment: " Legends in Concert ", Mac King, Rita Rudner and the Dueling Piano Bar. Outside: Carnaval Court.
5. Elevators: never had to wait more than a couple of minutes.
6. Free shuttle service to other Harrah's properties every 30 minutes.
7. Monorail access.
8. Variety of games. (Never won much though).Slot machines are tight.
9. Flavor's Buffet and the Cafe.
10.Total Rewards program. I haven't had to pay for rooms in years.
11. Security. For the most part was visiable but later into evening hours seemed not as much.
Negatives that I that I experienced:
1.Sat for over an hour for a waitress while playing at a slot machine,and none ever appeared. Cutting down everywhere.
2. Somehow, my Rewards points disappeared and they were never restored.
3. Beware of the Time Share hawkers, they will try to hustle you.
In summary. I had a good time there, didn't win anything to speak about but no one does anymore.
I will be choosing Harrah's again on my next trip to Las Vegas at the end of this month (August).
<crm02 -at- yahoo.com> - Tucson AZ USA - Added 05/19/07 - [174.18.117.***] Report This Comment
Date Visited: 07/10
This was the first time that we stayed at the Orleans, we have eaten here in the past and played. We had such a good time in the past that we decided to stay here and really check the place out. The rooms are nice although I didn't like the sliding door to the bathroom. I think that the rooms are the largest in this price class in Las Vegas and well apointed.
The food choices are excellent, many resturants and all with good prices. The casion is huge and many penny slot games I would guess that about 50% are penny of multi level. The staff was friendly and drink service very good. We will definetly visit here again.
<wallytempe -at- cox.net> - Tempe AZ USA - Added 07/23/10 - [12.9.138***] Report This Comment
Date Visited: 07/10 - Good Visit
Another nice trip to Laughlin, this hotel casino is our fav. The service is good the food very good just overall a nice place to stay for a couple of days.
We just got back from a couple of days at the Trop and again wonderful. We got a great rate so could not pass it up. Thge room was fine and the hotel staff was great as always. The buffet and 24 resturant are very good places to eat. The prime rib is the best I have every had, you cut it with your fork and the taste leaving you wanting more.
Another good experience at the Trop. The service was excellent the rooms excellent just don'thave much lick at the slots but that is par for the course for us at any casino. We used our comps twice and enjoyed the free food.
We have stayed at the Tropicana before but this time we had the upgraded rooms. The upgraded rooms are worth the extra money. This was another very nice visit to the Tropicana in Laughlin.
<wallytempe -at- cox.net> - Tempe AZ USA - Added 03/17/09 - [12.9.138***] Report This Comment
Date Visited: 07/10 - Good Visit
Another nice visit to the Belle. The casino paid off the best of all of them this trip. Drink service very very good overall will play here on our next trip.
We didn't stay here on this visit but we did play and eat here and we do recommend that you do too. The casino was paying out as well as the other casinos, never enough but the drink service was good and the staff friendly. We did eat at both the Galary (was Paddel Wheel) and the boiler room. Both were very good for service, food quality and value.
<wallytempe -at- cox.net> - Tempe AZ USA - Added 02/27/10 - [12.9.138***] Report This Comment
Date Visited: 07/10 - Good Visit
Just got back from another pleasent trip to Laughlin and the Aquarius. We did not stay here this trip because we got a better deal at another casino. The dinner buffet is the best on the river, good selection and prepared very well. The casion service is also very good and I do recommend starying eating and playing here.
Once again another pleasent visit to the Aquarius. We took the fun bus from Phoenix excellent way to get there.
We were in laughlin for 2 days and only briefly left the Aquarius, why it was great there. We ate all of our meals there and enjoyed each one. Larry the manager for the resturnt and buffet has a friendly staff and make eating there fun. The rooms were clean, quite and comfortable. Drink service excellent.
<wallytempe -at- cox.net> - Tempe AZ USA - Added 03/17/09 - [12.9.138***] Report This Comment
Date Visited: 07/10
Did not stay at Mandalay Bay but did spend my 40th Birthday there! The Bar staff were very friendly. They make the best Mai Thais ever! The waitresses are fantastic and managed to get me superbly drunk! Its clean, had a wonderful selection of machines. Only dounfall was the Raffles restuarant, we forgot to eat all day so nipped in at 11.30pm for a quick bite, ordered mini hamburgers and fries all of which were stone cold when they arrived and waiter looked like we had personnaly slurred him but asking if they could be heated up! Other than that, I love the Mandalay Bay!
<lillyplop -at- tiscali.co.uk> - London UK - Added 07/23/10 - [194.75.159.***] Report This Comment
Date Visited: 07/10
Travelled from the UK and stayed at the Luxor for my 40th Birthday in November 2009 with a girl friend. Beds were comfortable and room was big and larger than what you get in the UK. Casino was great with a nice selection of games. Loved the Star Wars, Stargate and especially the Star Trek Machines. My friend wouldnt come off the Wizard of Oz machine! Everyone there was friendly and accomodating. Only negative is the lifts had a tendancy to stop on whatever floor it felt like and had to swipe cards a few times before it registered. Got 4 nights stay comped at the end of the trip. I would stay here again without a doubt.
<lillyplop -at- tiscali.co.uk> - London UK - Added 07/23/10 - [194.75.159.***] Report This Comment
Date Visited: 08/09 - Good Visit
This is a wonderful little casino off the main old strip but EASY to walk to and from Freemont Street Experience. Always great valet, rooms are always neat and clean and the casino floor people are always nice. Especially Ralph, on eof the dealers.
<Racing4Lite -at- aol.com> - USA - Added 07/22/10 - [207.200.116***] Report This Comment
Date Visited: 06/10 - Good Visit
Stayed at flamingo for four days in june 2010 I recieved complimentary upgrade to go room and it was an amazing room. spent hours playing with electronic drapes and there is nothing like being able to watch sportscenter on tv in bathroom as you make a deposit in the porcelain princess. They beds were amazingly comfortable and never had better anywhere on the strip. The gambling wasn't very profitable but the drink service was the best i've had anywhere on the strip , they were a little watered down , but very plentiful. Overall a great stay great service and wonderful rooms and don't forget to check out the outside patio at margaritaville .....wickedly fun !!!!!!
<stepkatie -at- live.ca> - Chatham ON canada - Added 07/19/10 - [72.39.107.***] Report This Comment
Date Visited: 06/10 - Good Visit
visited the orleans for 4 days in june 2010. The room i was given was on the 20th floor and was incredible.I love the size of the rooms and the bathroom is a big one. The casino is great has all you need not to mention bowling alley, movie theatre and amazing restaurants. Especially big al's oyster bar , the gumbo is delicious, and TGI fridays has an amazing all day happy hour in the bar and 1/2 price appetizers all day , check 'em out. Don't let the off strip location bother you because they have free shuttle to and from the strip all day. Overall great place and i'm going back for a boys football weekend in november to watch unlv take on wyoming can't wait!!!!!
<stepkatie -at- live.ca> - Chatham ON canada - Added 05/15/09 - [72.39.107.***] Report This Comment
Date Visited: 07/10 - Good Visit
2nd time this year staying here and it was ALL great! Love this hotel even the smell, though I can
understand how some people who have a distaste for sweet smells would not enjoy it.
I would highly recommend eating at Postrio the food and service were awesome.
<johndurante2 -at- comcast.net> - Lake Worth FL USA - Added 04/05/10 - [76.108.192.***] Report This Comment
Date Visited: 07/10 - Good Visit
This was my 1st stay at The Venetian. I have previously stayed at the Luxor (3x), Paris (1x) and MGM (1x). I was very suprised when I called to inquire about rates and they offered me 4 nights comped from 7/5 to 7/9. I haven't been to Vegas in about 2 years and didn't really gamble that much on my Grazie Card when there. Nonetheless since it was my sister and Aunt on this trip I wanted a large room so that we would not be on top of each other. The Venetian did not disappoint. We arrived at the hotel around 11 AM and was able to check in right away. The clerk at the front desk was very friendly and even accepted the $20 trick to upgrade our room to a high floor with a strip view. She placed us on the 22nd floor overlooking the pool with a view of the strip, TI, Wynn and Fashion Show Mall. The room was very spacious and clean. The sectional sofa was a little worn but nothing disturbing. We called houskeeping to request additional hangers and they were received within 10 minutes. Everything was in working order. We did experience a small problem with the air, however. Upon arrival the room was nice and cool. As we unpacked we started to get a little cold and turned up the thermostat. Later when we returned to the room we lowered the thermostat but the air did not kick on. Still the next morning the air had not come on and I went to play with the thermostat to see if I get it to work to no avail. I called for service and indicated that I smelled a slight burning smell coming from the thermostat and within 5 minutes the there were 5 maintainence men at the door. They fiddled with it for a bit and got the air to kick on and we didn't have a problem the rest of the trip. Overall the hotel was great and would definitley stay here again. They staff was very friendly and responsive to requests.
<randy24g -at- verizon.net> - Morris Plains NJ USA - Added 07/12/10 - [74.105.19.***] Report This Comment
Date Visited: 06/10 - Bad Visit
We got reservations through LasVegas.com. My printed out slip stated: Room Cost: $314.95 Room TAXES & FEES: 45.97 Room Total $360.92. We paid in advance. We went, we stayed, then check out came: To Check out Aliante made us pay an extra $16.70 (labled Hotel Service Fee) plus $7.20 TAX 2 fee: Thus we did not get any bargain. We had to pay $67.16 extra for 4 nights. Now Aliante's front desk would not budge. Pay Up was their attitude. We e-mailed LasVegas.com and asked for a reply to our email within 72 hours. Havent heard from them. Its said to see scams being used to get people to hotel casinos. This is not good. We will not return. We used to go 4 times a year to Treasure Island when the Wynns onwed it.
<macdowelln -at- cox.net> - Tucson AZ USA - Added 06/17/10 - [24.255.62.***] Report This Comment
Date Visited: 06/10 - Bad Visit
We purchased tickets to see The "O" through ticketmaster and had our confirmed seat numbers sent to us in a confirmation email. Unfortunately, when we arrived to the Bellagio to pick up our tickets and enter the show, slightly late I might add (10:10 to a 10:00 show) we found that they had sold my tickets. Apparently, this is their policy. There was no mention in confirmation email about when I had to pick up my tickets.
When I asked to speak to the supervisor I was disappointed to be greeted, instead with a kind introduction or a sense of empathy, a cold and combative young woman (Natalee Bishop-Griego). She confirmed that the tickets had been sold moments before, and that there was nothing she could do for us. She “consoled” us by reminding us that this was the number one selling show in Las Vegas and “…of course it’s going to sell out”. She then mentioned that she, “out of courtesy” would agree to refund our tickets and offered to book us for the next available showing: Wednesday when we were flying home the next day. It also appears that a profit was made from the last minute ticket sale since my tickets were purchased for about $260 and tickets are sold at significantly higher rates on the day of. Mrs. Bishop-Griego’s next response was to direct me to the ticket sale policy on the Bellagio web site. I purchased my tickets through Ticketmaster, and she told me that somewhere in the confirmation of the ticket purchase, was a link telling me that I had to arrive one hour before the show to retrieve my tickets. She printed it out and handed it to me. (I’ve attached my confirmation email for reference – which does not state anything about ticket pickup time) I asked her what she would be willing to do in the way of comp-ing or discounting tickets for another trip. Her response was that I had already received a discount from Ticketmaster by purchasing tickets online.
I have a serious issue, not only with policy that The “O” employs of selling already paid for seats, but the manner in which Mrs. Bishop-Greigo dealt with my wife and I. We are certainly not used to being treated this way in a place where we like to gamble, enjoy ourselves, and spend our money. It deeply impacted our impression of The “O”, Cirque du Soleil, and The Bellagio. If already purchased seats are sold, and a person arrives late to retrieve their seats, I would expect that the utmost care be given to those people who have been inconvenienced – and at the very least comp-ed tickets and something to encourage them to come back.
In all my efforts to contact the Bellagio management about my issue, I was met with arrogance and indifference to what happened to us. It really ruined my impression of Bellagio, and being such a world recognized hotel, they feel they can afford to have a handful of people unhappy I suppose.
<timferman -at- gmail.com> - Oakland CA USA - Added 06/11/10 - [76.102.31.***] Report This Comment
Date Visited: 06/09 - Good Visit
I have been here multiple times, absolutely love it. I actually really like the view seeing the strip from a few blocks away. It is maybe 4 blocks off the strip, great shuttle to and from, and you CANNOT beat the price.
<godsvictory -at- hotmail.com> - Austin TX USA - Added 06/07/10 - [216.201.228***] Report This Comment
Date Visited: 06/10 - Good Visit
Room was very nice, with large bathroom. Casino is not too large and is easily navigated. Table game dealers are friendly and there is a good selection of games. They have reduced payoffs at Video Poker machines to rip-off levels. Good beverage service at the tables and machines. Good selection of restaurants in hotel and in Miracle Mile shops. Their coffee shop, Planet Dailies, was good. Spice Market Buffet is still excellent.
<gecurb -at- comcast.net> - West Orange NJ USA - Added 06/06/10 - [98.109.119.***] Report This Comment
Date Visited: 05/10 - Undecided
Very nice hotel with decent sized rooms, but very small bathrooms. Long lines at check-in. The casino is nice, but dark. The beverage service was very good, and the dealers and staff are friendly. Spent hours having fun without being surrounded by overly-noisy floor shows. Nice pool area. Cravings Buffet was mediocre (both dinner and breakfast).
<gecurb -at- comcast.net> - West Orange NJ USA - Added 06/06/10 - [98.109.119.***] Report This Comment
Date Visited: 03/10 - Good Visit
This was my first time staying here, the time it took to check in was rather long but once I made it past
that everything else was great. Rooms were big and clean, the atmosphere was very relaxing.
I just booked another trip and will be staying here again in July... cant't wait!
<johndurante2 -at- comcast.net> - Lake Worth FL USA - Added 05/31/10 - [76.26.1.***] Report This Comment
Date Visited: 05/10
I went to caesars palace sea harbour restaurant for dinner at 5-17-2010 monday.
The service was bad! First i order a wine, it takes 20 mins! Then i order foods, the foods are ok, not bad. But there was no service, no one refill water, change plates,and no one came over to my table an ask is everthing ok for my whole dinning. And after ate,i ask for the bill, it took me over 10 mins only for a BILL!! After 10 mins, the server just dropped the bill and with no any service! didnt clean the tables, take the plates away after i finished eating! NO SERVICES!!!
Sea Habour is a 5 stars very classy restaurant, and it is in caesars palace! I think it really needs to improve!
<pchoi71 -at- yahoo.com> - Alhambra CA USA - Added 05/22/10 - [68.108.168***] Report This Comment
Date Visited: 05/10 - Good Visit
A great hotel. There is no way around it, Aria is a must stay when you are in Las Vegas. See it now before the economy comes back and the room rates go higher, I got a great deals at http://lasvegas.im they have the latest hotel deals listings on twitter
<horseracing -at- lasvegas.im> - Las Vegas NV USA - Added 05/16/10 - [98.207.97.***] Report This Comment
Date Visited: 01/09 - Good Visit
I have not been to Vegas since '99.... but over the previous years Lady Luck has been my casino of choice. The service was always wonderful, the staff very attentive to my needs and the perks can't be beat. I know when I plan coming back to Vegas, Lady Luck will be my casino of choice. I can call and at the drop of a hat I will be handled and treated with respect. The rooms are awesome and alwasy well stocked with all the amenities. The casino hosts answer to your every whim as well.
Was able to celebrate my 50th birthday with a Nascar drive. a bungee jump and great time. Don't let the little casinos fool ya...they are wonderful.
Formerly named Regina Klein.,,now with a new hubby Sondervang.., I plan to show him how hospitable the smaller casinos can be and enjoy the service we will be receiving.
Thanks Lady Luck for ALWAYS making me feel like a millionaire.
<reg_3165 -at- hotmail.com> - Madison Heights MI USA - Added 05/14/10 - [74.7.239.***] Report This Comment
Date Visited: 05/10
We stayed at the stratos but we were new to gambling and my wife simply refused to play anything over a dollar. There were 4 of us and we all wanted to play together and we found black jack tables here and even the roulette wheel was a dollar. We had fun but it was in spite of some of the rudest dealers i've ever seen. With the exception of 2 pit bosses "Bill" and "Andro" I often felt very unwelcome. We spent at least 20 hours on those 2 games but everday we tried to find somewhere else with friendlier service. I'm embarrassed to say I ended up buying several heinekens from the bar for 5.50 a pop because i couldn't wait anymore. We found friendlier service in several other casinos but none had 1 dollar tables that we could find.
<martin -at- bowkersfiberglass.com> - Holland MI USA - Added 05/13/10 - [97.84.9***] Report This Comment
Date Visited: 05/10 - Bad Visit
I am not sure if this will fall on deaf ears or not, I would like to enlighten you on my stay at the Bellagio Resort with my family on May 7th through May 9th in unit 32060 Penthouse Unit.
I am in the Hospitality Industry myself and know Guest Satisfaction is our key goal. Unsatisfied guests are not something I am accustomed to not only for a Guest at our Resorts but being a Guest at your Resort as well.
During our stay, I was caught off guard on the morning of May 9th (Mother’s Day) around 6:30 AM when my wife awoke to water dripping on the floor in the Bar/Kitchen area. I got out of bed to see where the noise was coming from and to my surprise water was running out of the light fixtures and HVAC return grill in the ceiling. We had personal belongings including camera equipment on the bar, which obviously was damaged by the water.
I contacted the front desk and relayed my findings that the bar area was flooded and the water was coming out of the ceiling fixtures. Maintenance arrived 20 minutes later to explain that something was plugged in the floor above us and that the water would be running out of the ceiling for an unknown amount of time.
When housekeeping arrived it was obvious the housekeeper was not given the appropriate message on the events in our penthouse unit. The housekeeper was sent to clean up the flood unprepared using our towels from our bathrooms. While in our unit her radio was blasting with conversations as well as her cell phone, waking up our two minor boys to the circus of events. The housekeeper tried to clean up the flood as good as she could by leaving towels draped over the bar area and the floor to absorb what water the towels could hold and then left.
After housekeeping left the phone rang. The caller was a supervisor named Lisa who asked me if everything was ok. I replied for being awoken at 6:30 AM and having my room flooded, I was not pleased. Lisa stated she would give me $100.00 off the room for the inconvenience. I replied I would discuss this with her upon my departure.
Housekeeping came back 30 minutes later and provided my family with clean towels so that we were able to shower.
At approximately 10:30 we checked out of our room in the VIP lounge. The desk clerk informed me of my room balance. I stated I wanted to speak to a manager. She contacted her manager, Lisa, that in our opinion hides behind her employees. I was told Lisa credited us $100.00 and since we were checking out the same day the flood occurred there was nothing more that would be done. I asked the clerk to call her manager again so I could discuss the challenges we had in person. The clerk called Lisa again and after a minute hung up with her. The clerk stated Lisa was now in a meeting and offered a room service credit but would not meet with me in person. I felt I was getting nowhere with Lisa or the clerk and left the area completely dumbfounded at the lack of courtesy I was shown.
After leaving the VIP lounge my wife and I were approached by another employee who was standing at the front entrance. She asked if we needed assistance with anything. We asked to speak with a manager and she directed us to the front desk. A front desk manager who was assigned to our room greeted us. We explained the situation and relayed to her that we wanted to file a complaint against the treatment we endured for an inconvenience that was not at all our fault. The fact that the VIP manager was not available and did not offer to send another employee to discuss our challenges or dissatisfaction was unacceptable. The front desk manager offered to credit our account an additional $100. 00. We did accept however our main point was not about savings but rather the lack of respect by a manager and her team. Check out time was at noon, not at 6:30am. We had not planned on an early check out or having damaged personal belongings or damaged camera equipment only to be told that we basically did not matter because we were suppose to check out the same day anyhow.
After leaving the resort on May 9th, we reviewed the two statements we received one of which was from the VIP Lounge and the other from the front desk. Upon reviewing we discovered we were charged for a movie we never watched or even knew about as well as a CHARGE for being inconvenienced. Lisa had not credited our account for a total of $112.00 not actually charged us. The front desk manager did credit our account accordingly as shown on the second statement we received. After realizing these errors, my wife contacted customer service only to have the representative argue that we were credited the $112.00 after someone had realized the error although this was not the event that had taken place what so ever. My wife asked to speak with a manager again only to be put on hold abruptly for nearly ten minutes. The same representative came back on the line only to tell my wife his manager was not able to help and referred her to customer relations. My wife then called customer relations and discovered the department is not open on the weekends. She left a message with our information and room number. Today is May 11th and we have yet to receive a return call about the challenges we endured.
**Also forgot to mention we last power in half of our penthouse unit during the flooding event**
<harleysoftail01 -at- yahoo.com> - Murrieta CA USA - Added 05/11/10 - [64.73.24***] Report This Comment
Date Visited: 05/10 - Bad Visit
This hotel is beginning to show it's age. The rooms are adequate, on the small side, no flat panel tv, bed was uncomfortable and sagged somewhat in the middle, and there were very thin walls.
The elevators were not working one morning. Called and was told to use the stairs. We didn't see anyone else on the stairs. Later I found out we could have used the service elevators (which puts you in a maze of corridors). They did credit our room for the inconvenience.
The casino and entrance are poorly laid out so that everyone entering or leaving the hotel and/or casino, or going through to Bally's must go down the same path.
There is no Starbucks or Seattle's Best Coffee only a small Espresso stand.
We ate at two restaurants that were excellent; The Steakhouse and Mon Ami (which we went to twice). But Le Cafe for breakfast was horrible. We waited for 45 minutes early one morning and then were told most of the wait staff did not arrive till after 8:30. The wait staff was very good and friendly. But there was a girl at the reception desk that had the worst attitude I've ever seen in a restaurant. We asked why we had to wait one morning when no one else was in line. She said we had to wait for a Hostess who never showed up. Then begrudgingly said we could sit right there at one of the empty tables behind her. Then she literally slammed the menus and the napkins on the table and stalked away. Also for breakfast it was expensive.
There are too many nice places to stay to put up with that kind of thing.
<kfontanesi -at- roadrunner.com> - Carlsbad CA USA - Added 05/10/10 - [76.176.12.***] Report This Comment
Date Visited: 05/10 - Bad Visit
Upon checking in they asked me for my credit card, but said "They would not charge a fee"
Upon checking out, they charged me a $7.84 energy surcharge. $3.92/night, for using electricity! Its not that we used much either, its a flat rate charge for everyone who stays at the hotel.
Three things wrong with this picture: The check in receptionist lied, the hotel was sneaky about its charges, and they charged me for the use of electricity
<shaka1734 -at- yahoo.com> - Los Angeles CA USA - Added 05/10/10 - [75.84.236.***] Report This Comment
Date Visited: 05/10 - Good Visit
great room, service and staff, Casino slots very tight.food was good at the hotel too. Executive shuttle a poor option , always late, dont bother with them.
<hnaylor -at- nc.rr.com> - Cary NC USA - Added 05/07/10 - [75.177.176.***] Report This Comment
Date Visited: 04/10 - Good Visit
Another winter and multiple visits to Tropicana....enjoyed the rooms, Casino and great service....we will be back, Thank-you to a special Casino Host....Linda, you make our visits great!!
Another fun visit to our favorite place to stay while in Laughlin.....had a very special dinner in The Steakhouse for our Anni., the service is wonderful! Played in the Halloween Slot Tournament, will be back in January.
This winter we stayed here 6 different times and enjoyed every one!! The rooms in the front tower are very nice and the beds are great with all the extra pillows.....Casino is easy to navigate and the slots were good to me. We ate breakfast in the Buffet, a good way to get lots of fresh fruit, and all the juice and beverages you may want and not pay extra. We did attend a slot tournament...St. Patrick's Day , did'nt win, but had fun. The Tropicana Express has made me a believer in great service, good food, and a place where you can play for a long while and not lose all your money.....can't wait to go back next winter.
<gla_paige -at- yahoo.com> - La Crosse WI USA - Added 05/07/10 - [98.125.97***] Report This Comment
Date Visited: 04/10 - Good Visit
We had comped rooms and enjoyed the view of the river.....Beds were ok...I prefer Tropicana Express for comfort, but we decided to check out the Nugget. I can't say I had much luck.....but I played a long time and did not lose anything. They are very good with drink service, coming around constantly and always calling out so you could hear them...my only problem is that to get comp money you really have to run alot through the machines. We will go again but I think we will stay elsewhere.
We had alot of fun here this winter, they had some great mail offers to keep us coming back. The Casino is small but good selection of machines....just wish they had another set of Restrooms, very inconvenient to have to go to one side of the building, especially when you are playing on the other side!!
<gla_paige -at- yahoo.com> - La Crosse WI USA - Added 05/07/10 - [98.125.97***] Report This Comment
Date Visited: 05/10 - Good Visit
We stayed several times over the winter, and each visit was better then the previous! The rooms are very nice with comfortable beds... we had 2- different suites and enjoyed them even though they were very different. Food at The Hickory Pit is well worth the price, and they have a decent Buffet. Gambling....had fun, lots of different machines and we had good luck. The bar along the Riverwalk is a great place to relax and play....good luck trying to get a seat.If you have never tried Edgewater...GO FOR IT....I can't wait til this snowbird heads back in the Fall.
<gla_paige -at- yahoo.com> - La Crosse WI USA - Added 05/07/10 - [98.125.97***] Report This Comment
Date Visited: 04/10 - Good Visit
We stayed at the Riviera April 25 through April 30, 2010. Everything met or exceeded our expectations.
Our room was large and clean and the bathroom was clean. We were in the Monaco tower. The hotel
employees were friendly and helpful. The Casino was great with loads of choices. We ate at Kady's four
times and found the food to be very good and the staff very friendly and helpful. Yes this is an older
hotel but we found it better than the Orleans or the Hilton. We would definitely come back to the Riviera.
I think some of the negative ratings on the Riviera are pure fiction. You can not beat the value or the
location. The Riviera is still a great hotel.
<lgriff70664 -at- embarqmail.com> - Eustis FL USA - Added 05/04/10 - [71.48.224.***] Report This Comment
Date Visited: 04/10 - Good Visit
We chose the Encore because of the offer they sent me. It was for $ 99.00 a night at the Encore in a resort king suite plus a $75.00 hotel free play credit. We arrived there and as I checked in I was given a resort king on the 24th. floor but I tried the twenty dollar idea and it worked great. We were placed on the 62nd. floor in a great tower suite that was two steps beyond super. It had free bottles of water free newspapers free turn down service free bedroom slippers and after they cleaned up the suite they refilled our ice bucket. The view out the floor to ceiling windows was awesome. The employees and staff made us feel like we were related to Steve Wynn.Now if you are in a tower suite you have a private enterance to use to give you an added personal touch. The only thing I could find wrong is their location
sivled .
<sivled -at- insightbb.com> - Campbellsburg KY USA - Added 05/02/10 - [74.130.49.***] Report This Comment
Date Visited: 04/10 - Bad Visit
After making reservations 3 months in advance for a non smoking room my wife and I ended up in a smoking room. She became ill as soon as she entered the room. The smell was overwelming sort of like burnt plastic. Being a heavy smoker It also bothered me. I suspect the room was used by a previous customer to manufacture some sort of drugs or smoke crack cocaine. After complaining to the hotel at 4:30 or so in the morning, we moved to floor 8. Opened the door only to find the room occupied. We made our way back to the lobby and checked out at about 5am. With no sleep we decided to keep our money and head back home that morning Cant really blame the hotel for some scumbags that stayed there but on the other hand Las Vegas needs to put in place some procedures to protect the health and safety of others. Will never go to Vegas again.
<josplu -at- bellsouth.net> - Murfreesboro TN USA - Added 04/24/10 - [68.154.173.***] Report This Comment
Date Visited: 04/10 - Good Visit
Best restaurants!!! Best slot club! Always win here. Won over 2k on Taxi penny machine. Join the club and get the rewards. Like much better than Station casinos. Parking so easy. Took family here and loved it. Amy casino host is great. Diana or Dana at the Tuscany gardens restaurant is the best. Still the best food and gaming in LV. The best kept secret. Look for discount ads in the LV review journal on Friday's. Viva Tuscany!!
<excursion702 -at- yahoo.com> - Las Vegas NV USA - Added 04/23/10 - [216.82.243***] Report This Comment
Date Visited: 04/10 - Bad Visit
This use to be the standard that the other hotel casinos in LV were trying to achieve. Well CP has been left behind. Place has gone down. Wynn, Bellagio, Encore are now the high standard. CP had gone way down. Did not stay there only went with family from out of town and they had not been there for 8 yrs and they were dissapointed. No plans on going back.
<excursion702 -at- yahoo.com> - Las Vegas NV USA - Added 04/23/10 - [216.82.243***] Report This Comment
Date Visited: 04/10
Stayed one night 4/13 and it was great. Room and casino was redone. Comfortable bed! Great view of the river. Will stay there again. Outback Steak house excellent and right in the casino. Different machines than in Vegas. Fun and nice clean place to stay.
<excursion702 -at- yahoo.com> - Las Vegas NV USA - Added 04/23/10 - [216.82.243***] Report This Comment
Date Visited: 08/09 - Good Visit
Nicest rooms in downtown...still a good value even though it is the most expensive in downtown, but deservingly so .
<fodice1 -at- satx.rr.com> - San Anotnio TX USA - Added 04/21/10 - [66.25.95***] Report This Comment
Date Visited: 10/09 - Good Visit
Basic rooms but always clean. I have stayed here at least a dozen times in the last 7 years...Always fun and friendly staff.
i would recommend to anyone who would like a budget stay that is ok with a Holiday Inn type room.
<fodice1 -at- satx.rr.com> - San Anotnio TX USA - Added 04/21/10 - [66.25.95***] Report This Comment
Date Visited: 04/10 - Good Visit
Just returned from another very enjoyable visit to Bally's. Still the absolute best location on the strip, easy access to and from airport, etc. We are long time Harrah's customers, so room comps and upgrade to a suite is almost automatic. Everyone wants north tower, but for spectacular strip views, go old school and ask for south tower room. Very clean and well kept. Gaming is ok, 6 to 5 blackjack almost everywhere sucks though, we won more at Paris, Harrahs, Flamingo, but had fun with roulette dealers at Bally's and Paris. We will definitely continue to visit this hotel.
<jbell5077 -at- sbcglobal.net> - Friendswood TX USA - Added 04/16/10 - [99.146.241***] Report This Comment
Date Visited: 06/09 - Good Visit
I have stayed at the Stratosphere at least 8 times in the past 5 years. I have stayed other places too. I always go back to the Stratosphere because I have always had a good experience there. The buffet may not be as lavish as some higher priced casinos down the strip, but the food is good. The rooms are newly renovated, new mattresses, etc. I have won enough there to take home more than I went out with. And they comp really well. I never have to pay for a room or food..and I am NOT a high roller! I would reccommend this place to all. The only reason I did not rate it Family Friendly is because there is nothing for small children to do there. The rides at the top would probably interest older teens and young adults though.
<ev818leo -at- yahoo.com> - Newport VT USA - Added 04/08/10 - [24.61.129***] Report This Comment
Date Visited: 03/10 - Bad Visit
Wow the old saying you get what you pay for sure is true. We booked here for our kids Spring Break Vacation thinking that with the onsite arcade we would have plenty of things to do with the kids. We were mistaken. Upon check in we were told that a crib would cost us 20 dollars a night, almost as much as the room itself.
Once in our room the horror started. My 9 year old daughter found a pair of underwear under the bed. Makes a person wonder how well the rooms are being cleaned. In the bathroom there was mold on our wall and we gambled more on whether the toilet would flush then we did in the casino. You had to hold the handle down and wait for the toilet to flush, all the while hoping that it would go down and not come back up.
The games in the Fanasty Faire Midway were old and outdated, most of them were also broken. If they were not broken and taped off they ate your money. The elevator on the walkway was shut down for 2 days, making it very difficult to get around with a stroller.
The room service or cleaning staff (dont know who is in charge of it) left room service/food carts in the room for 4 days before picking them up. There were beer bottle caps stuck to the ceiling all along the hallway.
With 2 sets of elevators you would think that things would move fast. One set of elevators went to floor 1-18 and the other 18-29 so unless you were on floor 18 you spent a lot of time waiting. The security guards that were there never even asked to see a room key, what kind of security is that??
<emiliek14 -at- yahoo.com> - USA - Added 04/07/10 - [174.19.208.***] Report This Comment
Date Visited: 02/10 - Good Visit
We stayed at the new Rush Tower for the first time. We were not disappointed. The rooms are large and have a flat screen tv. the bathroom is three times the size of the older towers. Best of all, the mirror in the bathroom took 10 years off my wife.(her words not mine)
The casino is really nice although crowded on week ends. I agree with other people who say the slots are a lot tighter than a few years ago. Fewer jackpots and not many winners observed. This is still the best place to stay in downtown, we just gamble more in the other casinos because you do not receive comps from the Nugget unless you are a high roller.
<balft -at- new.rr.com> - Green Bay WI USA - Added 11/06/04 - [174.103.219***] Report This Comment
Date Visited: 03/10 - Bad Visit
Me and my husband frequently travel throughout the year to Las Vegas. While traveling this time, we decided to stay at the Wynn Encore. We read many positive reviews and also read about your employees exemplify outstanding customer service. However, my stay at the Wynn Encore, was highly disappointing.
During my stay at the Wynn Encore, Room #1822, on March 14th through March 19th, my stay was quite rocky from the on-set. From check-in to check-out I experienced numerous problems that I just cannot let go untold. When my husband and I first walked up to the Front Desk to check-in the woman at the Front Desk didn’t even say welcome to the Wynn Encore. In fact, she told us that we needed to put a $150.00 a day security deposit down for a total of $900.00 which was for the duration of our stay. We were both shocked and said for WHAT? My husband asked to speak to the Hotel Manager because we have never in our several trips to Las Vegas ever had to pay an outrageous $150.00 a day security deposit. As we waited for about 10 minutes the Lady came back and said that the Hotel Manager said we either need to put down a $300.00 cash deposit or a $150.00 deposit on a credit card. (With our economy the way it is that is absolutely ridiculous for any Hotel to be charging a $150.00 daily security deposit). My husband asked the Lady a question and she was sarcastic and snotty. The lady handed my husband two card keys and told us we could use these to get into our room and also for gambling. I think for a Five-Star Hotel the staff should be extremely professional and courteous.
That night while playing some table games and slots I had accumulated over 1200 points. The next day I went over to the Player’s desk to see how the point system worked. The employee informed me that the first 100 pts I would receive a free water bottle and then after reaching 400 points I would get a free spin and would win whatever the spin landed on. I decided that I would like to go ahead and do that. She asked for my ID and Players Card and said this isn’t your Players Card. I said yes it is the front desk gave us two cards. She said why did they put both of the cards in your husband’s name? I said I have no idea and thought to myself that is strange and thought why didn’t the front desk even ask or give me a card with my name on it. The employee at he Players club desk gave me a new card with my name on it and told me that I could also use this card to get into my room, however since the card was in my husband’s name I couldn’t get the free water bottle or spin the wheel. I asked the employee to transfer the points to the new card and she said she couldn’t and that I would have to ask my husband to come to the desk to receive the water bottle and spin the wheel since the card was in his name.
I let all this go and set about preparing for the next day which was my husband’s birthday. I had quite a bit planned for his birthday during the day and also an elegant dinner with a show (LE REVE) for that evening. However, little did I know that my problems had just begun? That night around 12:00 p.m. I was getting tired and I could tell my husband still wanted to stay out and celebrate his Birthday. I told my husband to have a good time and stay out with my niece and her boyfriend and that I was going to back to the Hotel. My husband walked me back to the front Hotel door and I took the elevator up to my room. I took out my key card and on several attempts my card would not work. A Bellhop happened to be walking by, so I asked him if he could call the front desk or security because my card wasn’t working. He informed me that security will be able to assist me, however he didn’t no how long before they would be able to help me. About 10 minutes later and still waiting for security I decided to call the Front Desk. Just as I was calling the Front Desk security arrived at my room and asked if this was actually my room? I said WHAT of course this is my room. The security man tried on several attempts (with my key card) and said that my card isn’t working. He asked me to wait at the door and that he needed to call the Front Desk. The security man came back and said that the Front Desk informed him that he cannot let me into the room because my name is not registered to this room. By now I am quite upset and tired and said to security that I want to speak to the Hotel Manager. Security escorted me to the Front Desk. There was only one employee “male” working the front desk and I explained to him that my key card is not working and that I want to get into my room and go to sleep. He then asked for my ID, and was reviewing the computer for information that was inputted upon our arrival. The employee looked at me and said you are not registered to this room therefore we can’t let you in because of security reasons. Again, tired and getting very upset because the Hotel Front Desk Employee is giving me the run around and won’t let me into my room. I asked to speak to the Hotel Manager. Robert “Hotel Manager” approached me and never even shook my hand or said Hello. Robert informed me that unless they can get a hold of my husband that I would not be able to get into the room. Robert also said to me that I am in Las Vegas and many men have mistresses and their wives have come to the hotel or called to ask if their husband’s were staying there. He said they cannot reveal any information in case I am the wife or perhaps the mistress. I told Robert that I am not his mistress and that my husband and I have been married for 20-years.
Luckily, my husband had my cell phone and Robert called my husband and said Mr. Gaetaniello will you allow Denise Gaetaniello into the room. I was furious I said to Robert you can check us out of this Hotel and he said no problem. (Now if I am not registered into this room how could he check us out)? I was so upset that I couldn’t believe this was happening to me. Robert gave me a card key and never even apologized to me.
The next day Saint Patrick’s Day I told the Slot Manager what had happened and she was shocked and appalled to even hear of such a thing that occurred. She immediately gave me the name of the General Manager “Brian Gullbrants”. The Slot Manager even called Brian and called me over to the desk to tell him what had happened. Brian informed me that he was aware of the incident and was apologetic and stated that the Front Desk will need additional training. He reassured me that he will take care of this matter and we will be compensated.
We had plans that night around 5:30 p.m. to go downtown Vegas and celebrate Saint Patrick’s Day. When we arrived back at out Hotel room around 2:30 a.m. we were shocked to see a cart in our room. The cart had a bottle of warm, melted ice distilled water, warm, melted ice bottle of champagne, warm, moist chocolate strawberries and old looking vegetable’s with ranch dressing that had a coating around the top of which told me that this cart was sitting in our room for hours. I immediately went down to the Front Desk and said that this is not acceptable and that I want someone to pick up the cart. If the Hotel is going to compensate with food items then they should at the very least contact the guests to see if they are going to even be in their room. You don’t just deliver food items if the guests are out for the night.
The next day my husband called the General Manager and informed him of the compensation situation and Brian told my husband that it was just a lack of communication and wanted to know what he could do to make up it up to us. My husband said that the very least we should be compensated a nice dinner for two. NO that didn’t happen either we received a bottle of Red Wine (Neither of us drink Red Wine). To me this should have been common sense. At this point it was senseless to keep going back and forth. Like I said it should have been common sense. You don’t send a cart to the room and the guests are not even in their room, nor do you send a bottle of wine. What if your guests didn’t drink alcohol?
This is by means an exhaustive list of the poor customer service I encountered during our stay. This stay at Wynn Encore was costly and it is unacceptable to be treated in this manner. I hope that this is a one-time experience that I will never have to endure again.
<Denise.M.Gaetaniello -at- boeing.com> - Puyallup WA USA - Added 03/31/10 - [130.76.32.***] Report This Comment
Date Visited: 03/10 - Good Visit
Stay was excellent! Location was right in the center of strip. Surrounding casinos were good (inexpensive tables). Room was newely renovated...very nice...view was crappy but we werent going to spend time in room. Breakfast buffet was good (great desserts). The midnight special was excellent (steak & eggs)for $5.99. The comedy show was good at the Harrah's.
<ji-ibarra -at- hotmail.com> - Weslaco TX USA - Added 03/30/10 - [70.115.178***] Report This Comment
Date Visited: 03/10 - Bad Visit
the rooms are outdated. furniture is scuffed up, room smelled had a musky smell, employees were rude
<papertiger100 -at- gmail.com> - USA - Added 03/15/10 - [75.111.229.***] Report This Comment
Date Visited: 07/09 - Undecided
Casino visit only in July, 2009. Boooring. The casino feels like a warehouse - it's just one huge room and is very underwhelming. There's just nothing interesting about it. For an off-strip locals place, the slot selection was very poor and rather tight. When out on Boulder Hwy, you're better off sticking with Boulder Station or Sam's Town.
<ikabod -at- optonline.net> - USA - Added 03/14/10 - [69.122.102***] Report This Comment
Date Visited: 12/09
This place was the worst hotel Ive ever stayed at. We had a room on the 13th floor and our first night we couldn't sleep because the bed was awful turned out they had stapled card board to the box spring to keep the bed from collapsing. They moved us to another room the next day without so much as a sorry. Like the room before it was stained and just looked dirty. The only fix I can see for this hotel is a bunch of well placed charges. Oh and don't eat the food from the buffet you will regret it.
<dolfin_baby -at- hotmail.com> - Daysland AB canada - Added 03/11/10 - [67.22.78.***] Report This Comment
Date Visited: 10/09 - Good Visit
very very nice place 10 times better than ceasars and anything on the center of the strip !!!!!! Also a great selection of slots.
<mgb712003 -at- verizon.net> - Warwick RI USA - Added 11/02/08 - [96.238.41.***] Report This Comment
Date Visited: 05/09 - Good Visit
Great rooms and the casino
<mgb712003 -at- verizon.net> - Warwick RI USA - Added 03/10/10 - [96.238.41.***] Report This Comment
Date Visited: 07/08 - Good Visit
If you have a car, this property is a very nice option for the money. It is similar to Orleans in many respects. The rooms are spacious and clean. It almost seems like there should be more in the room to fill up the space, but all the basics are covered.
This spa isn't on the ratings list yet, so I'll give my comments here. I only have one other to compare it to (Red Rock) and I would say it is right on par with the "classier" property. I enjoyed a relaxing massage and the spa facilities. The one downside to the spa is the sandals they provide are very uncomfortable. Bring your own if possible.
<ban -at- eltechsystems.com> - Mentor OH USA - Added 07/07/08 - [63.239.58***] Report This Comment
Date Visited: 02/10 - Good Visit
Stayed here for 5 nights over NASCAR weekend. Great rooms, great staff, great dining options. I had decent luck in the casino; my bankroll lasted awhile on the machines. Drink service was very good as well. Just a great stay overall. I would stay here again.
<briwillwerth -at- comcast.net> - USA - Added 03/07/10 - [24.60.43.***] Report This Comment
Date Visited: 03/10 - Bad Visit
I had an absolutely abhorring experience here, this "hotel" is scary dangerous and unsafe! I booked 15 nights and by day 1 I was continually harassed catcalled etc with degrading remarks BY HOTEL EMPLOYEES! I filed a report with "security" who was untrustworthy and physically pushed me around. Some of my belongings are missing and they are no help. Please be safe and don't stay here! I have not been refunded for the unused portion of my stay and surprise surprise they're being completely uncooperative. STAY AWAY!!
<chicontractor -at- yahoo.com> - Chicago IL USA - Added 03/06/10 - [69.171.161***] Report This Comment
Date Visited: 03/10 - Good Visit
Everything was fantastic here except the room service. I had room service deliver a shrimp cocktail and bread pudding to my room. I told the lady on the phone I would be paying cash and was not told a total so I figured that the room service would have change. Food arrived and the woman threw a slight hissy fit that I didn’t have change and should have called back downstairs to ask for the total or tell them I would need change (how was I to know?) so she went back for change came back still with an attitude and basically threw the change into my hand and stormed off. Now room service adds a $5 delivery fee and 20% gratuity so for this small “offense” from me should not have caused such a problem. I go to sit down and my shrimp cocktail consists of 5 yes I said 5 shrimp for the price of 11.99. Come on! I texted this info to a friend of mine who replied “Quick call the cops you got raped on the charges”. On top of that the shrimp tasted a bit funny. The bread pudding was hard and cold.
<happyhabit74 -at- gmail.com> - USA - Added 03/06/10 - [71.112.238.***] Report This Comment
Date Visited: 01/10 - Good Visit
The Fitz has been "our home away from home". We have enjoyed a friendly staff, good service and great prices on rooms, & an upgraded food area. The convenience of the parking, closeness of rooms and a compact feeling is just great! We wouldn't stay on the strip even for free!
<wallyo -at- nnex.net> - Lac Du Flambeau WI USA - Added 03/03/10 - [67.210.79.***] Report This Comment
Date Visited: 02/10
We didn't stay here but we did play here for a day. The casino is much better than I remember it from a couple of years ago, the staff was friendly and the casino service was good. We will put the Golden Nugget back on the list of casinos worth gambeling at in Laughlin.
<wallytempe -at- cox.net> - Tempe AZ USA - Added 02/27/10 - [68.225.193.***] Report This Comment
Date Visited: 02/10 - Good Visit
Stayed at the fitz feb. 20-24.Had a great stay,super value $23 per sun-tue I4vegas.com .Rooms are basic but clean.Elevators worked well.Some people whine ,but you are not paying $250 per night like on some strip places.Would stay again.
<tkswinburne -at- email.com> - River Falls WI USA - Added 02/27/10 - [75.17.202.***] Report This Comment
Date Visited: 02/10 - Bad Visit
Rampart Casino has gone way down. Use to go there several times a week to eat and play. The coffee shop has gone way down. Wait times can be 45 - one hour. Then slow service. Buffet cashier has bad attitude. Not the first time that has happened. The machines are so so. Lots of smoke in the casino. The place use to be top notch in service. The customer base has gone down too.
<excursion702 -at- yahoo.com> - Las Vegas NV USA - Added 02/19/10 - [216.82.243***] Report This Comment
Date Visited: 02/10 - Good Visit
Stayed for 7 Nights during the Superbowl. The reason I chose to stay at the Excal rather than my regular home at the Monte Carlo was because of an e-mail with great rates. The Excal also did not bump up the price of a night during superbowl weekend as most all other hotels do. I was given one of the cupon books at checkin and did not use any of them during our stay. We stayed in tower 2. It was nice because we rented a car and were able to park very close to the entrance to our tower. The room was very nice. It actually surprised me. We got the Delux room with plazma TV. This was also the first time I have been in Vegas and got free internet in the room. I usually have to pay around $15 for 24 hrs. This had to save me $100 alone during our stay. Maid service was good. Bathroom was huge with a granite countertop and makeup mirror. We ate 1 day at the buffet with the all day promotion for $29. It was worth it I guess. We ate twice, but after eating so much at a buffet it is hard to go back again and again. No complaints the food was good. We are poker players, so hearing that the Excal had a big poker room was a plus. I was mostly card dead except for one session that I turned $100 into $400 in two hours playing 1-2 NL. The poker room was running a pretty cool promo. If you got a 4 of a kind or any straight flush using at least 1 card in your hand you get to spin a big money wheel and get paid out. Unfortunatly I didnt get to spin but it was fun watching people spin it. One thing that upset me was that a couple times late in the night there was not a single table going in the poker room. For that reason, I will probably go back to the Monte unless the price at the Excal is too good to pass up. Its just so nice to sit in a game through the wee hours of the morning. Didn't do much gambling at the casino besides a couple of $20's in the VP machines from time to time but it seemed like a not bad place to gamble. All in all, the price for the room along with the free internet could not be beat for a strip hotel, especially during the superbowl. I may stay again if the prices are not the best at the monte. If I wasnt a poker player I would stay here again for sure.. But I need a 3am game.. Im sure you poker players understand.
<devongurniak -at- hotmail.com> - Thompson MB Canada - Added 02/19/10 - [205.200.18***] Report This Comment
Date Visited: 01/10 - Bad Visit
Stayed for a mini vacation 1/24 for 2 nights. Checked in at the towers stayed in Pyramid. If you stay there check in at the tower as there was no one in line to check in. Also valet that side as well. Room is worn out. Looked like bathroom was upgraded but that was about it. Water stains under the window. Coffee shop limited menu and was very costly. Glad the food court was there. Disappointed during the stay. Will not stay there again.
<excursion702 -at- yahoo.com> - Las Vegas NV USA - Added 06/01/06 - [216.82.241***] Report This Comment
Date Visited: 02/10 - Bad Visit
Dark and dingy hotel. Hotel rooms leak when it rains, holes in the walls of the room, carpets dirty. Housekeeping can clean your room in the time it takes you to walk down to the lobby and back (how clean is it really?). Front desk was not friendly at all. I don't think it would kill anyone to crack a smile. They didn't even ask us how our stay was when we checked out. Could that be because no one is happy staying there? Go on trip advisor. The ratings are spot on with how horrible this hotel is.
<graham_robyn -at- hotmail.com> - Kenora ON Canada - Added 02/13/10 - [69.26.80.***] Report This Comment
Date Visited: 02/10 - Bad Visit
We just returned from a 4 day trip to Las Vegas and took 3 rooms at The Luxor.
We were placed in the pyramid rooms. We discovered that my daughter's room had a leaky window when she sat in a chair under the window and found it to be soaking wet. We had 2 separate occasions in our room that involved housekeeping. The minor one was when dirty glasses were left in our room after being cleaned. The second and most serious was when housekeeping totally missed cleaning our room. After some words with them we were able to at least get some clean towels.
We found the casino to be lacking. The selection of slots is bad and they are very tight.
The only bright spot we found was the food court. I never thought I'd say it, but thank god for McDonald's.
We usually stay at The Orleans Hotel which by far a better value than what we just experienced.
<wireman1 -at- shaw.ca> - West St. Paul MB canada - Added 02/11/10 - [24.79.12***] Report This Comment
Date Visited: 02/10 - Bad Visit
Didn't stay at the hotel... just gambled. DUMP!!!! Good place for the kiddies. LOL. KIDS DON'T BELONG IS VEGAS!!!!!!!
<walter.thomson -at- offutt.af.mil> - USA - Added 02/10/10 - [131.7.52***] Report This Comment
Date Visited: 02/10 - Good Visit
BEST place to stay if your downtown. Not a good place to gamble though. Very TIGHT. All being considered, Golden Nugget is a good place to visit.
<walter.thomson -at- offutt.af.mil> - USA - Added 02/10/10 - [131.7.52***] Report This Comment
Date Visited: 02/10 - Good Visit
Didn't stay in the hotel, only came to gamble. We like Binion's, but this year they changed a lot of things around. Took out the machines we like to play. Also it seems the machines we did play (about 6 hours worth and nothing to speak of) were VERY VERY Tight. We'll give them another chance next visit in the summer.
<walter.thomson -at- offutt.af.mil> - USA - Added 02/10/10 - [131.7.52***] Report This Comment
Date Visited: 02/10
Don't know about the rooms 'cause we did not stay there. Just played in the casino. Every year (at least twice a year for the last 4 years) we loved going to Sahara to play/gamble. However this year was bad. The waitresses were slow and not very accomidating, the drinks seemed watered down (more than usual), the machines were tighter than tight, and the whole place just seemed run down. Not a very good experience this year. Now granted we don't go there expecting to win millions, but some play back would have been nice. I've never seen this place so tight. We won't be back.
<walter.thomson -at- offutt.af.mil> - USA - Added 02/10/10 - [131.7.52***] Report This Comment
Date Visited: 02/10 - Good Visit
Fun place... NOT for Kids, but then VEGAS is NOT for KIDS. (Sorry family people... Vegas is for Adults and it needs to go back to that.) Rooms are spacious and clean. Waitresses are HOT, and service was good. The bed was comfortable, however the pillows were less so. Rooms have all the ammenities, e.i. coffee maker, frig, TV, etc. The view from the room is top notch. Casino is large and has plenty to offer for your play. Tables are a little pricey... no $1 or $5 tables, but still they are a plenty. Machines range from pennys to the upper limits with a wide assortment of types. Yeah it's off the strip, but they have a FREE shuttle that runs every half hour to Paris and Harrahs til 1AM. Will definately go back.
<walter.thomson -at- offutt.af.mil> - USA - Added 02/10/10 - [131.7.52***] Report This Comment
Date Visited: 01/10 - Good Visit
Although we previously wrote that we would not return to this hotel, we received an offer we could not ignore and since the construction at City Center is no longer an issue we did return. Rooms are dated but clean and staff throughout the hotel were pleasent. Slots were tight and VP a challenge with poor paytables. Food was average but affordable. A good location makes it easy to visit other casinos and the tram allows easy access to City Center and the Bellagio. With the right offer we would return.
<gjl32 -at- shaw.ca> - USA - Added 11/22/07 - [70.65.136.***] Report This Comment
Date Visited: 01/10 - Good Visit
This was our 4th visit to the Venetian and it continues to be our favorite hotel on the strip. From the time we arrive to the time we leave we are treated royally by the staff. A wide variety of food venues make it affordable for all tastes, while the entertainment possibilities are numerous and among the best on the strip. The rooms are beautiful and well maintained. We didn't have a lot of luck in the casino but it is a busy fun place to play. Can't wait to return to the Venetian.
<gjl32 -at- shaw.ca> - USA - Added 11/08/08 - [70.65.136.***] Report This Comment
Date Visited: 01/10
The rooms, although not particularly large, are beautiful and the technology make them fun. The staff was pleasent, however when we required assistance to locate plugins for our CPAP machines it took 2 hours before someone came to show us that they were behind the bed and access meant that the mattress and the box spring had to be moved. They then said someone would be back with extension cords but that never happened. Fortunately, our plugs just reached and we were able to put the mattress and box spring back in place ourselves.
The casino is extremely dark and is a graveyard for VP players. We found it a little uncomfortable to play in but all the staff we met were there to please.
The tram between Monte Carlo/Aria - Crystals - Bellagio is very convenient and a great way to move between these destinations. The only way to the strip from Aria is a long walk which is not convenient for those with disabilities or those of us advancing in age (not a problem yet). If you like walking (and I do) there are many sights to see through the whole complex without having to go outside.
Be prepared to have a hefty budget for food if you are going to eat at any of the restaurants.
Overall we enjoyed our stay at Aria but it is not our first choice for hotels on the strip.
<gjl32 -at- shaw.ca> - USA - Added 01/24/10 - [70.65.136.***] Report This Comment
Date Visited: 01/10
Hard Rock is cool enough if you ask me. I never stayed there and i can see that some stuffy old timers would find it intimidating. But if your young (im 31) and like classic rock and top 40 music, this is a good place. Ive never had a problem getting service. People who complain about not getting service are the same one who probably tip ten cents for a round of beers. And people, everything is expensive in Vegas if its not getting comped or your in some dump, not just at the Hard Rock. Its worth it for me to catch a cab there, cuz once a trip i'll take one to the HRH and then walk over to the Terribles for a few more hours before going back to the strip. Fun place, period.
<jeffbarna -at- comcast.net> - New Baltimore Mi USA - Added 01/20/10 - [68.83.198***] Report This Comment
Date Visited: 01/10
The NY/NY is a really nice place. Its beautifully layed out and has a very nice atmosphere. The only thing i dont like is that i like video keno and at least as of the last time i was out there they only had a few machines, so i dont gamble there much. The rooms are very nice and a few times I got comped a players suite and those are marvelous! Its connected to MGM which is a bonus, since its so big and roomy and a nice palce to spend some time. MGM is also a monorail stop which keeps you from having to take a cab or the boot leather express to get North down the strip. Im going back in April, and am gonna stay here since they were kind enough to comp me 3 nights free. Great place with good restaurants as well.
<jeffbarna -at- comcast.net> - New Baltimore Mi USA - Added 01/20/10 - [68.83.198***] Report This Comment
Date Visited: 01/10
My favorite casino in Vegas. Stayed here many times. The rooms are sufficient for what i need (bed, shower, toilet, tv, etc.) and not far from the casino floor. The pool is is just fine if your looking for a tan and a dip in the pool. I hear everyone downing the service here, but i find it excellent. Of course i play video keno at the bar so the drinks are one after another after another after another, etc.! I love classic rock and all that, so the dealertainers are hilarious and the music is great. And if there was a vegas location olympics the Palace would win the gold medal. Right dead center in the middle of everything and next door to another favorite spot of mine, the Casino Royale. I would recommend the Imperial to anyone not looking to high flute or catch a glimpse of Britney Spears. They are very generous with comp dollars in comparison to most places as well. If you wanna good time and good value, the Imperial Palace is for you.
<jeffbarna -at- comcast.net> - New Baltimore Mi USA - Added 01/20/10 - [68.83.198***] Report This Comment
Date Visited: 01/10
I dont know how this place caught such a high rating. I only went in once in my 15 or so trips to Vegas and there is a reason for that. Me and my brother were in Vegas and decided to go there based on all the reviews of how good the payouts are and the service is so good. It was the worst. Filthiest casino ive ever been in. And Im fro Detroit so thats saying something. We zig zagged thru the bums and found some video keno machines that we wanted to play. I never say an ashtray that resembled mt. rushmore. They looked like they hadnt been emptied or wiped out in a week. Picture a mound of old butts and ashes spilling over onto the ledges then ashes all over the floor. I smoke and it was still very disgusting. Dont think we had a waitress come by in 2 hours, thats about all we could last there anyway. On top of everything, we couldnt win a thing between us. Dont believe the hype, this is on my list of worst vegas casinos.
<jeffbarna -at- comcast.net> - New Baltimore Mi USA - Added 01/20/10 - [68.83.198***] Report This Comment
Date Visited: 04/10
I havent been to Vegas in 3-4 years but i used to go once or twice per year before that. Im finally going back again in April and this will be one of my first stops! I never stayed here, but its a regular gambling spot of mine. Its one of the most fun atmospheres in vegas in my book. The dollar/free magaritas are the best on a hot day when youve already had 15 beers and need a change. Ive had great luck on their video keno machines, once having $200 left (with 1.5 days left!) and turned it into $1600 on one machine and it saved my trip. I find the service to be above average, probably due to the size realtive to say MGM Grand where sometimes you cant find a waitress. Anyway if youve never been to Vegas or never went into the Royale, do yourself a favor and check it out. Great drinks, good service, a Subway sandwich shop, goofy vegas t-shirts and probably the one place where everyone is smiling and having alot of fun!
Good Luck!!!
<jeffbarna -at- comcast.net> - New Baltimore Mi USA - Added 01/20/10 - [68.83.198***] Report This Comment
Date Visited: 12/10 - Good Visit
I booked a regular suite here for $120...they proceeded to upgrade me for free to the penthouse suite. Unbelievable. Its as big as my house. marble floors, breathtaking views, 2 bedrooms - 2 bathrooms - 2 jetted tubs -wet bar - super comfy beds - tv that pops up at the foot of the bed. Wow!
The staff was incredibly friendly and personable - front desk, dealers, housekeeping, restaurants. I didn't feel any element of pretensiousness here like you find at some of the other upscale Vegas hotels.
Casino has some solid table games including European Roulette (very hard to find). Slots were tight but there was some decent Video Poker to be found at full pay levels.
Restaurants were all high quality but on the pricey side. I quickly learned to use my rental car and go elsewhere. Carnegie Deli charges over $10 for a sandwhich Ala Carte. The buffet is very good and not overpriced.
<pj.stravino -at- sbcglobal.net> - Indianapolis IN USA - Added 01/14/10 - [12.177.4.***] Report This Comment
Date Visited: 01/10
My husband and I stayed from Nov.8 - 11th and enjoyed every minute of our time there. The rooms are outstanding and the service was very good. Check-in took 2 minutes with a very pleasant person. Never had any trouble getting a drink on the casino floor and the comps have greatly improved. My husband is a Blackjack player and I am always at the slots, both were better than we had remembered from previous visits. We have planned a longer trip this summer for our anniversary, and can't wait to get back to the Venetian!
<kathigrubbs -at- hotmail.com> - Mesa AZ USA - Added 01/12/10 - [72.208.141.***] Report This Comment
Date Visited: 01/10 - Bad Visit
We were there on the first day of the year because everything was sold out and price were more than $500 in many other places. They had many rooms and they did not check us in until later on and room was not ready. It took more than few hours to get the room ready after we checked in. Room was not clean... burn marks everywhere ... window was dirty and curtain was falling everywhere and ripped from the ceiling. called front desk to fix that and after 24 hours it was not fixed. we were missing personal belonging after maid cleaner the room. maid was pocketing stuff that was left behind from previous guest instead of sending it to front desk. No one was friendly... no one wanted to give any service at... everyone was very bitter and i understand it was very busy but very poor management. We would never stay there. Moved to Caesars Palace for two more nights and it was great. The palace was much busier but their service was better and prompt. Do your self a favor and reserve your room early and stay at Caesars... you will enjoy it.
<soulhunter -at- rock.com> - Los Angeles CA USA - Added 01/04/10 - [76.87.122.***] Report This Comment
Date Visited: 12/09 - Bad Visit
I don't usually take the time to post reviews for bad experiences but this was too much.
The background to the story is my stepfather is dying from Leukemia and this was a family gathering for what we think would be our last time with him.
I had family coming to visit for Christmas and booked 3 rooms at the Gold Coast all with double beds in order to accommodate everyone in our party. Well what does the hotel tell us?they don't have enough double beds.then I asked for rollaway beds and they said they cost
extra and you get one per room.I explained the problem to their supervisor and he was no help.This was embarrassing to me because
how are people supposed to sleep comfortably.They still would not help.
Also the beds had very badly done linens with stains and there was no
comforter/duvet on the beds just badly done ugly sheets.
The rooms came with 2 free lunch buffets as described on the website.
they only gave us 2 for 1 room and had to beg for them to give us 2 more
and never mind the first room they gave us nothing.
Well when family tried to use the free lunch buffet they were told the free tickets did not apply to Dec 25 ...hello! we checked in on Dec 24 thru the 26th.what a joke!!
Overall this hotel made me look like an Idiot to Family,I was trying to make everyone comfortable and instead it was a horrible Christmas ordeal. I would never stay there again nor would I recommend them.
<nophobus -at- yahoo.com> - Las Vegas NV USA - Added 01/03/10 - [71.49.209***] Report This Comment
Date Visited: 12/09 - Good Visit
We are a family from England and we spent two memorable weeks at Circus Circus. We had a fantastic time at this ultra child friendly hotel. I was warned by friends who had previously travelled to Vegas that Circus Circus had seen better days. And yes it has. But it offers the family on a budget excellent value and loads to do. Check-in was easy. The Adventuredome indoor theme park is good value, if somewhat lacking in the latest thrill rides. And the free to watch circus has a range of excellent acts to keep the kids (and mum and dad) happy. The buffet is also very good value and on a par with those which charge up to 50% more, including the Luxor.
Circus Circus is at the unfashionable end of the strip, but is very handy for the Stratosphere (the rides at the top of which are a must-do. Also recommended is Slots-A-Fun, a small and cosy casino which is right outside Circus Circus and which does good value happy hour drinks.
The room was spacious and clean. The only minor criticism was the bathroom, which was rather sscruffy.
The only problem we had was with a cleaner who shouted at my daughter in a foreign language in the rest room of the buffet. After complaining, we were offered a free ticket for the following night.
I would wholeheartedly recommend Circus Circus to all families who are looking to do Las Vegas on a budget. People without children on a budget should stay over the road at The Riviera.
<joannebrindley0609 -at- yahoo.co.uk> - England - Added 01/03/10 - [90.205.13.***] Report This Comment
Date Visited: 03/05 - Good Visit
I stayed here in 1/05 and again in 3/05. In January, our visit coincided with a huge Verizon convention so we were upgraded to Honeymoon Suites which were awesome. I've read that Mandalay Bay has the best bathrooms on the strip and I believe it. Excellent soaking tub. The room itself was large with a so-so view(westward, so we saw THE Hotel and the Orleans). I was surprised to find several $5 Blackjack tables during the morning hours which is when I do my gambling(of course they were gone by the late afternoon). In my opinion the Sportsbook here is the best on the strip. No complaints and an upgrade=a favorable visit.
The second visit in March was also good. The Desk Clerk asked if I would like to try one of the House of Blues rooms. If you are asked, say yes. There is no extra charge and the rooms are way up on the 34th floor. I haven't seen a regular room yet but I assume that the House of Blues floor is like all of the others except that the rooms are decorated differently. I don't know how to describe them but if you see them, you'll say "Yep, thats the House of Blues alright". They told me it was a partial strip view and it was but it was mostly a great view of McCarren field which I really dug. Once again, they did have two or so $5 blackjack tables in the morning hours. Once again, no complaints. Really enjoyed myself. From now on, when I go to Vegas, Mandalay Bay will be my first choice hotel(use to be Luxor. Not a knock on them, still like the joint) if I can afford the rates. When I went in January it was two nights at 139 and 149. In March it was 3 nights at 119. I reckon thats not too bad considering the quality. Of course, on the more expensive nights, you can count me out.
1/08 spent 2 nights at THE hotel which was the nicest room I have ever stayed in. It is isolated from the rest of the resort but I guess that's part of the plan. 2 room suite, bath and a half,"wet bar",2 big tvs,Small screen tv in the john,big comfortable bed and big sitting area couch. When I stayed here it was $169 a night for 2 nights and this was as cheap as it ever got. In 2 weeks I will be staying there for $75 a night for 3 nights. I know the recession has hit room rates in Vegas but $75 a night at this place is obscenely cheap by anybody's standards. The Wynn,Bellagio and the Venetian haven't come down nearly as much as THE hotel and the rooms here are nicer than either Bellagio or Venetian (haven't stayed at the Wynn). Anyone else remember when Mandalay Bay never went below $109 for a standard room(now available for $65 or so)? Its a beautiful time to be going to Vegas!
<jimwad69 -at- yahoo.com> - Milwaukee WI USA - Added 03/26/05 - [99.139.173***] Report This Comment
Date Visited: 05/06 - Good Visit
$31 a night. Thats right. $31 a night. The rooms are not special like the Venetian, Bellagio,Mandalay Bay or even Luxor for that matter but they are good enough and nicer than IP. Didn't play the slots but did play Blackjack with the stupid 6-5 and restricted doubling rules. Bottom line, I would absolutely stay here again for the right price. Its probably not as bad a joint as you are thinking from some of the reviews I'm reading here.
Stayed here again 9/09. The place has gotten obscenely cheap. I have email offers for $20 a night and it is rarely over $40 all year. They have remodeled most of the rooms and they are nicer. They have loosened the rules at BJ regarding 6/5 BJ and restricted doubling. If there is one thing that bugs me it is that you only get 7-8 channels on your TV.
<jimwad69 -at- yahoo.com> - Milwaukee WI USA - Added 01/21/07 - [99.139.173***] Report This Comment
Date Visited: 12/09
absoluty stunning! Beautiful! But if you go int he wrong "enterance" excpect to wait 20-30 mins to get back tot he strip. Need better signs while under construction.
<Kevie999 -at- aol.com> - Rancho Cucamonga CA USA - Added 12/31/09 - [173.58.189.***] Report This Comment
Date Visited: 12/09
No wonder Mandalay Bay gets such good ratings. Beautiful property, casino is well lit, and table service was very good. Better odds at Video Poker than the Harrah's competition.
<gecurb -at- comcast.net> - West Orange NJ USA - Added 12/27/09 - [68.45.56.***] Report This Comment
Date Visited: 12/09 - Undecided
Didn't stay at Luxor but visited the casino. Oh, how it has gone downhill over the years. Confusing layout, dealers who don't seem to know what they are doing. Pit bosses who don't seem to care. No wonder it was so empty compared to other casinos around town. Luxor seems to be on the way out.
<gecurb -at- comcast.net> - West Orange NJ USA - Added 12/27/09 - [68.45.56.***] Report This Comment
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